FAQ

Please also make note of our main information pages which contain the answers to many of these questions:

Rules & Information Page

RV Guidelines

If your question is not answered below, please use our contact form to reach out directly and our team will happily help you!

EVENT

What is the difference between campgrounds and festival grounds?

Are there assigned camping spots?

What are the shower facilities?

What are bathroom facilities?

What time do bathrooms/showers close?

What do the bars offer?

What kind of food is available?

What is allowed in the festival?

What kind of accessibility is available at Summer Camp?

Will my car be searched when I enter the park? Will anything be searched?

When is the earliest I can arrive on Thursday, Friday, or Sunday?

Is re-entry allowed?

What time do gates open/close?

Is there WiFi available?

Will ATMs be on site to get cash?

Are there any age restrictions?

Will there be medical services at the festival?

Can I get a ride from the parking lot to the festival, or within the festival?

TICKETING

4-Day GA Passes? Where are the Pre-Party Passes?

4-Day VIP Passes? Are they no longer upgrades?

I purchased a GA ticket, but would now like to upgrade to VIP. How do I do that?

If you would like to upgrade from a 3-Day GA to a 4-Day GA Pass you would follow the same process.

What age do children pay?

Didn’t receive your ticket in the mail/email?

Otherwise, Please call EVENTIM Monday to Friday, 10am CST – 2pm CST: (855) 976-2544 or email help@eventim.us

I cannot attend anymore, how can I refund my ticket?

What’s the difference between each VIP Pass parking?

When will ticket pricing increase in cost?

How can I pay for my tickets if I don’t have a credit card?

CAMPING

Can you camp next to your vehicle?

Is camping included with my ticket?

If my friends do not have VIP, but I do, can they camp with me?

Can I bring an RV to the festival?

Are generators allowed?

What time do bathrooms/showers close?

What do the bars offer?

What is allowed in the festival?

Can I bring my pet?

I don’t want to camp, do I have to?

My friends and I are arriving at different times, can we still camp together?

Can I have a fire at my campsite?

Can I bring a grill?

Is there ice available to purchase?