Below is a list of Frequently Asked Questions. If you have read through this and your question remains unanswered, please use the Contact Form to get in touch with the Volunteer and Green Team Coordinator.
When may I apply?
Applications to join the General Volunteer Team or Green Team for Summer Camp Music Festival will be accepted from November 29 to May 10, or until all positions are filled.
Can I sign up for the General Volunteer or Green Team when I get to the event?
Applicants with cash deposits may be accepted at the gate until all positions are filled. However, it is very possible that all positions will be filled prior to the festival, so it is best to get your Volunteer or Green Team Deposit Ticket as soon as possible.
What do I need to do to apply to be a volunteer for Summer Camp?
All applicants must purchase a “General Volunteer Deposit Ticket” or “Green Team Deposit Ticket” using a major credit card. After purchasing the deposit ticket, applicants must fill out the corresponding Volunteer Application entirely, INCLUDING THE TICKET CONFIRMATION NUMBER (this is the number included in your confirmation email) and the NAME ON THE CREDIT CARD.
Deposits will be credited to respective credit cards after the festival with completion of all required shifts. Members who complete their hours will receive the price of the deposit back, less the nonrefundable $15 application fee. If for any reason an applicant is denied to volunteer, the applicant will be notified as soon as possible and the deposit (less the application fee) will be credited to the respective credit card.
Cash applications will no longer be accepted prior to the festival unless otherwise arranged. However, should positions still be available at the time of the event, cash applications ONLY will be accepted at the Volunteer and Green Team Check-In.
What kinds of responsibilities are required of General Volunteers and Green Team members?
See our Volunteer Responsibilities page.
How much time must a General Volunteer or Green Team member commit?
General Volunteers will work three (3) five (5) hour shifts throughout the weekend. Everyone will work at least two shifts Friday through Sunday with the option of requesting shifts on Thursday or Monday.
Green Team volunteers have two options of completing hours, but every Green Team member will complete one sorting shift. Green Team members can either work two (2) five (5) hour shifts AND one (1) four (4) hour sorting shifts or you may choose to work three (3) four (4) hour sorting shifts.
What happens if I am relieved of my responsibilities by my supervisor because I am under the influence?
If any Volunteer or Green Team Manager feels that a team member is under the influence of alcohol or illegal drugs and cannot perform the assigned duties, the volunteer will be relieved of duties and forfeit the deposit. Absolutely no exceptions will be made or discussed.
A team member may also be relieved of duties if the supervisor does not feel the team member has completed duties as requested, or completed their shift at their designated assignment. In this case, said team member will forfeit deposit.
Can I request when I work or build my own schedule?
Due to the large volume of members for both the General Volunteer Team and Green Team at Summer Camp, we allow one request, but CAN NOT GURANTEE it be met. Team members may request to work at the same time as a friend, to see a specific show, or to NOT work on certain days (i.e. will not be arriving til Friday night so can not work until Saturday morning). Only ONE of these requests will be taken into consideration.
Can I get a refund for a ticket I purchased and still be a part of either volunteer team?
Unfortunately regular purchased tickets cannot be refunded. ALL team members must purchase the appropriate Deposit Ticket in order to join the General Volunteer or Green Team.
Can I work on Thursday or Monday?
Applicants should mark on their applications to signify whether or not they will be available to work Thursday or Monday. If Thursday or Monday is marked as available, the applicant must be available to work Thursday or Monday.
What time do I need to be present if I would like to work on Thursday or Monday?
See the schedule option on the navigation bar to understand how scheduling works throughout the weekend. If you are unable to arrive at the festival early enough for one of the times on Thursday or Friday, please indicate so on your application.
How old do I need to be in order to join the General Volunteer or Green Team?
Applicants must be able to provide proof of age that he or she is 18 or older by the first day of his or her volunteering at the festival.
Will team members work more than one shift per day?
No team member will work more than one shift per day.
How is the schedule created?
General Volunteers and Green Team members are scheduled randomly over Friday, Saturday, and Sunday, with the possibility of shifts on Thursday or Monday if requested by said team member.
How do I know when I am confirmed to be on the General Volunteer or Green Team?
Once an applicant’s ticket confirmation and application are BOTH received, the applicant will be notified via a confirmation e-mail that he/she is accepted. If an applicant has BOTH purchased the General Volunteer or Green Team Deposit Ticket and sent the application and does not receive a confirmation e-mail within 2 weeks of mailing, please e-mail email@example.com (for General Volunteers) or firstname.lastname@example.org (for The Green Team).
When/how will I know what my schedule is?
Final schedules will be emailed to accepted team members the week prior to Summer Camp Music Festival.
What forms of payment are accepted?
ONLY credit cards will be accepted prior to the event. ONLY cash will be accepted at the gate, if positions are still available.
What if I do not purchase a ticket before I send my application?
Our system is set up so that it is not possible to fill out an application before purchasing a General Volunteer or Green Team Deposit ticket. If somehow this is completed, your application will be void until a General Volunteer or Green Team Deposit Ticket are purchased.
When do volunteers receive their returned deposit?
In return for working the specified shifts, team members will be credited their deposit to the respective credit card 15 WORKING days after the festival.
What if I send my application and payment and for some reason am not accepted?
If for some unseen reason an applicant is not accepted and payment has been received, the applicant will be credited on the respective credit card in full, less the convenience fee of the Deposit Ticket.
What do General Volunteers and Green Team members receive?
In return for working the specified shifts, team members will be credited their deposit shortly after the festival. Team members do not receive free merchandise, preferred camping, or any specialty tickets (i.e. late night, VIP, etc). All team members may enter the festival on Thursday without purchasing a Pre-Party Pass.
What happens if I sign-up as a General Volunteer or Green Team member and fail to show up for a shift, or to the festival at all?
If you register as a General Volunteer or Green Team member and are accepted, but do not show up to work a shift or even show up at the festival at all, you will forfeit your deposit and your credit card will not be credited.
Do General Volunteer or Green Team members camp in a specific area?
All team members may camp in any general area. Team members may not camp in VIP (unless a VIP ticket has been purchased) or Staff Camping.
Are there opportunities to volunteer other than at the festival (i.e. street team)?
Yes. You may inquire about the Summer Camp Street Team by emailing email@example.com.
Where may I direct suggestions?
If you have serious suggestions from past volunteering experiences or just in general, or would simply like to share your memories please e-mail firstname.lastname@example.org (for General Volunteers) or email@example.com (for The Green Team).